Routine Maintenance Service Request Procedure
The Housing Authority Of the Township of Brick uses a centralized system to provide maintenance services to residents. During the office hours of 8:00 a.m.- 4:00p.m. Monday- Friday, services can be requested by telephoning the main office at 732-920-9400. The explanation of the services needed should be as clear as posable. This will help to give better service and ensure that the request is fully understood. The HATB's goal is to satisfy the resident's request in a timely manor. All request will be addressed between the hours of 8:00 a.m.- 4:00p.m. Monday- Friday. It is not required for the tenant to be present at the unit during services.
EMERGENCY MAINTENANCE SERVICE REQUEST PROCEDURE
In the case of an emergency, the resident should telephone the office immediately.
If the emergency occurs when the office is closed, during the weekdays before 8:00 a.m., after 4:00 p.m., Saturdays, Sundays and Holidays, call 877-551-5450 and the answering service will take the call and dispatch maintenance immediately. Please note that this number is for emergency use only.
The following are example of emergency situations:
- Fire - condition that may cause a fir
- Power failures/electrical hazards
- Human entrapment (elevator, etc.)
- Sewer failure – sink and toilet clogs
- Water leak (fast flowing)
IN ORDER TO AVOID UNNECESSARY REPAIRS and SERVICES
Do not dispose of grease, coffee grounds or garbage in sink drains. This will cause plumbing trouble and eventually leads to repairs and services.
Refrigerators, which are not auto defrost, should be defrosted regularly. Ice picks, knives or other sharp instruments are not to be used to break the ice in the freezer compartment. To melt the ice, a pan should be placed with hot water in the freezer compartment. If a sharp instrument damages the freezer, the resident will be charged for it.
BEFORE CALLING MAINTENANCE during and after office hours, check the following:
NO HEAT: Check the thermostat setting and the circuit breakers. After both of these items have been checked and there is still no heat, call for service.
NO ELECTRIC: Check to see if the appliance is plugged in, check the receptacle, check the circuit breakers, and determine if the Utility Company and/or maintenance department have shut off the electric to perform work. If all these items have been checked and there is still no electricity, call for service.
NO WATER: Check the shut-off valve under the sink and determine if the maintenance department has shut off the water to perform work. If all these items have been checked and there is still no water, call for service.
HATB sincerely hopes that the Service Request Procedure will provide fast, courteous and efficient service. Residents should contact the office if they have questions concerning the Service Request Procedure.
KEYS, LOCKS AND LOCK-OUT PROCESS:
At the time of leasing residents are supplied with necessary key(s). All keys are to be returned to the office upon vacating the premises. Residents are not permitted to alter any lock or install a new or additional lock or other attachment on the door.
Residents should be very careful not to misplace their key/keys. If a resident loses their keys, duplicates may be made .The cost for a replacement key is determined by the locksmith. All keys must be made by Mr. Keys located on Herbertsville Rd, Brick NJ. This is because HATB keys are a special shape and Mr. Keys has the correct key.
LOCK OUT SERVICE IS AS FOLLOWS:
If locked out during office hours, notify the Management Office. The Management Office will then have the unit unlocked.
There is no emergency or non-emergency AFTER HOURS lock out service for residents.